At See era, every product is thoughtfully formulated to deliver the best possible results with complete transparency. We hope you love our products as much as we do. However, if you experience an issue with your order, we’re here to help.

Eligible Cases for Return or Replacement

We offer refunds or replacements only in the following situations:

• You received an incorrect product
• You received a damaged product
• You received an expired product
• You received an empty package

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How to Raise a Return or Replacement Request

If you receive a wrong, damaged, or expired product, please email us at support support@seeeraskincare.com within 7 (seven) days of delivery.

Your email must include:

• Clear images of the product and packaging
• Relevant order details or communication, if applicable

Requests raised after 7 days from the date of delivery will not be entertained.

In cases where the package appears to be empty or without weight upon delivery, we request you to record a video while unboxing the package. This video will be required as mandatory proof for verification.

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Order Cancellation

• Orders once shipped cannot be cancelled.
• Orders that have not yet been shipped may be cancelled upon request.

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Review, Pickup & Resolution

• Please allow us up to 48 hours to review your return or replacement request.
• Once approved, a reverse pickup will be initiated, and our courier partner will collect the product from your doorstep.
• After we receive the returned product, our service team will verify the issue.
• If the concern is validated, appropriate action (refund or replacement) will be initiated within 24 hours of verification.